About the role

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham. We are seeking a Reservation Manager to join our hospitality team. In this role, you will oversee the hotel’s reservation operations and lead a team of reservation agents to ensure operational efficiency and deliver exceptional guest service.

Reservations Manager

Key Responsibilities:

Oversee the daily operations of the Reservations Department to ensure efficiency and service excellence.

Respond to guest and business enquiries via telephone and email in accordance with hotel standards. Assess guest requirements and recommend suitable room types and rates in line with hotel strategy.

Manage the reservation process to deliver a seamless booking experience and maximize guest satisfaction.

Maintain strong relationships with key accounts, bookers, and business partners.

Ensure timely, accurate, and professional communication with all internal departments to support smooth operations.

Work closely with Front Office and Sales teams to enhance information sharing and improve arrival experience.

Conduct pre-arrival checks for groups and FIT bookings, ensuring correct billing instructions, prepayments, profile tagging (company/TA), market segment and accurate reservation details.

Provide ongoing training, supervision, and coaching to the reservations team to ensure quality performance and operational efficiency. Continuously monitor processes and implement improvements to enhance overall productivity and service standards.

Ensure compliance with all hotel safety, security, and confidentiality policies.

Perform other duties as assigned.

Requirements:

Minimum 2 years of experience in a reservations preferably managerial role.

Knowledge of Opera Cloud.

Excellent verbal and written communication skills.

Strong time management, planning, and coordination abilities.

Sales- and service-oriented mindset.

Ability to work independently and take initiative.