Responsibilities

Coordinating with our customers and service team on resource scheduling and site preparation.

Scheduling and deploying Installation engineers and coordinating assets across service.

Managing the products from shipment to assure timely warranty start, and customer satisfaction.

This position drives installation escalations and involves collaborating with Customers, Product Support Operating, Service Operations and Manufacturing Operations.

Assures operational quality of systems.

Coordinates installation quality and timeliness with KLA Channel Partners

Works directly with Customers to validate new Installation or Upgrade performance and transfer tool responsibility.

Create, manage, and identify new KPIs to better track installation progress and quality.

Requirement:

Bachelor's Degree / Diploma in Engineering

Minimum 5 years' experience servicing or manufacturing semiconductor capital equipment.

Preferably with 2 years or more people management experience

Able to communicate fluently in written and spoken English.