Job description for Patient Service Associate (Community Clinc) at Sata Commhealth
About the role
Works closely with Centre Manager in the provision of frontline counter services to patients in Medical Centres. This will include assisting patients to verify their service requirement, managing patient queues, handles enquiries and to provide administrative support to the Centre Manager and Resident Physician.
Key responsibilities
Adhere to clinic operating hours with strict adherence to the clinic's operating hours for the opening of doors at Medical Centres, starting work at 0800h and using the Medical Centre Counter Checklist for checking before opening times
Responsible for reception of all appointment and walk-in patients at the Medical Centre
Responsible for accurate appointment scheduling, including external referrals, booking and registration for patients accurately via clinic system, including updating of patient's personal particulars such as email, mailing address and contact number
Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors
Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures
Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval
Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via clinic system
Responsible for payment collection when assigned to cashier duties and ensure tally of end-of-day sales with cash settlement and other transaction records
Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department
Able to be deployed to other Medical Centres including supporting of Community Health Day when necessary
About you
GCE A/O/N levels or Higher NITEC qualifications
Minimum 1 year of relevant experience in a healthcare or relevant sector
Possesses strong interpersonal, communication skills
Computer literate
Team player with a pleasant disposition
