Job Summary

Industrial Laundry seeks an Operations Manager/Assistant Manager to lead team management, ensure smooth operational flow, handle customer concerns, oversee staff rostering and training, manage delivery orders, and maintain quality control.

Responsibilities

• Manage daily operations to ensure smooth workflow and adherence to timelines
• Resolve customer complaints and requests promptly to maintain satisfaction
• Develop and maintain staff rosters to optimize workforce allocation
• Provide hands-on support to operations during staff shortages to maintain productivity
• Train staff to enhance skills and ensure compliance with operational standards
• Issue delivery orders accurately to support logistics and customer fulfillment
• Conduct quality control checks to uphold service standards and operational excellence
• Lead and manage team performance to achieve operational goals

Preferred competencies and qualifications

• Experience managing a team in an operational environment
• Good interpersonal skills
• Good time management and planning skills