At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for a Manager, Lobby Lounge to join our team!

Job Responsibilities

Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience

Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes

Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards

Conduct regular front‑ and back‑of‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance

Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully

Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share

Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required

Ensure team members are equipped with proper tools, training, and a safe, productive working environment

Monitor inventory, requisitions, breakage, and operational costs with strong cost‑control measures

Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management

Maintain accurate administrative records, outlet reports, SOPs, logbooks, and guest feedback systems, while supporting special projects as assigned

Job Requirements

Diploma or Degree in Hospitality Management or a related discipline

Minimum 8 years of Food & Beverage experience, with at least 4 years in a supervisory or managerial role

Strong leadership skills with the ability to motivate, coach, and develop teams

Excellent guest service mindset with strong communication and problem‑solving skills

Financial and operational acumen with experience in inventory, budgeting, and cost control

Ability to work flexible shifts, including weekends and public holidays