For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our young talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

ITSM Process Leadership

Lead implementation and continuous improvement of:

Incident Management

Problem Management

Change Management

Release Management

SLA / Service Level Management

Define and maintain process frameworks, SOPs, and governance models

Establish and monitor KPIs, SLAs, and OLAs

Release & Automation

Drive automation of software release processes using SVN or similar version control tools

Collaborate with DevOps and engineering teams to streamline CI/CD and release cycles

Improve deployment reliability through standardization and governance

Vendor Management

Manage third-party vendors, service providers, and partners

Monitor vendor performance against SLAs, KPIs, and contractual obligations

Lead vendor governance reviews, escalations, and performance improvement plans

Ensure alignment between vendor delivery and business expectations

Procurement & IT Asset Governance

Oversee IT procurement processes including hardware, software, and services

Work with IT leaders on vendor selection, RFPs, contract negotiations, and renewals

Ensure cost-effective purchasing and compliance with internal policies

Maintain governance around IT asset lifecycle management

Operations Excellence & Continuous Improvement

Drive service improvement initiatives, automation, and efficiency gains

Conduct root cause analysis, PIRs, and trend reviews

Ensure adherence to ITIL best practices and audit requirements

Stakeholder Collaboration

Partner with business, technology, and finance teams

Act as escalation point for critical service issues

Align IT services with business priorities and outcomes

Reporting & Governance

Provide executive dashboards on service performance, vendor KPIs, and cost metrics

Ensure SLA compliance and customer satisfaction

Support internal and external audit requirements

Requirements

Qualifications

Bachelor’s degree in IT / Computer Science or equivalent

ITIL Certification (preferred)

Domain & Process

Strong hands-on experience in ITIL processes and ITSM frameworks

Proven expertise across Incident, Problem, Change, Release, SLA management

Experience in vendor governance, procurement lifecycle, and IT financial management

Industry Experience

Experience in the Insurance industry

Understanding of insurance platforms, operations, and regulatory needs

Technical Knowledge

Strong understanding of:

Database systems

Networking fundamentals

End User Computing (EUC)

RPA tools and concepts

Experience with SVN or similar tools for release/version control automation

Tools

ITSM tools (ServiceNow, Remedy, ManagedEngine, etc.)

Familiarity with procurement tracking tools

Soft Skills & Competencies

Excellent communication and stakeholder management

Strong commercial acumen (cost, vendor negotiation, contracts)

Highly analytical and detail-oriented

Hands-on individual contributor mindset

Strong team player with leadership influence

Nice to Have

Experience in automation-driven IT operations

Exposure to DevOps and CI/CD ecosystems

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <••••@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.