Duties & Responsibilities

Deploy IT infrastructure and network standards, procedures, and drive implementation and maintenance across Singapore hotels, to ensure the stable operation of the organization’s IT assets.

Manage and support all IT information systems.

Coordinate, supervise, and work alongside Level 1 IT engineers.

Provide Level 2 IT support for the assigned hotel.

Manage and drive special projects or initiatives for the hotel / group as assigned.

Operation Excellence

Provide availability, maintenance and ongoing support to ensure strong and stable network infrastructure for the hotel; including routers, switches, hubs, UPSs etc.

Oversee the administration of user accounts, permissions, and access rights.

Standardizing IT applications, systems and assets, act as the gatekeeper of documented and mapped infrastructure & application standards. Streamlining the processes to promote and drive a best practice to improve quality delivery environment.

Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the network and infrastructure, ensure vendor adherence to established customer service levels.

Work with and support business stakeholders to plan and manage business solution, providing availability, maintenance and ongoing support to the business applications. Streamline the processes to promote and drive a best practice to improve quality delivery environment. 

Keep abreast of all applications and functional changes and inform the business stakeholders and users. Collect and record any enhancements that are required by the stakeholders, support the feasibility studies.

Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the business applications, ensure vendor adherence to established customer service levels.

Formulate and develop standard IT guideline for configuration, operation and maintenance procedure related to various application systems.

Data Security, Disaster Recovery

Support the establishment of an appropriate business resilience capability including development and oversight of the periodic testing of the Disaster Recovery Plan (DRP).

Ensure meeting of Group’s security standard, IT standards, and PCI requirements relating to all aspect of IT infrastructure.

Manage and ensure effectiveness of servers, including e-mail, file & print, and backup servers, and their associated operating systems and software

Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems

Manage customer expectations and drive adoption of IT operating and security policies and procedures. Attest all processes meet with security and regulatory requirements.

Work with different IT functions to address external / internal audit gaps identified within the timeframe committed.

Planning & Project Management

Develop, implement and maintain policies, procedures and associated training plans for network resource administration and appropriate use.

Manage respective vendors to ensure projects are implemented and delivered according to agreed timeline, schedule, design, plan and cost.

Contribute and participate in new business application projects.

Others

To carry out any other duties and responsibilities as assigned.

Requirements

2-3 years of experience in a similar capacity.

Bachelor's degree in Computer Science, Computer Technology or the equivalent.

Able to lead a team and also be a good team player. Possess good interpersonal skills to liaise with various stakeholders. 

Good command of written and spoken English.

Hands-on experience in hospitality industry related infrastructure, applications, network and enterprise systems management, project management would be an added advantage.