Benefits:

Flexible Benefit

Birthday Leave

Special staff rates for F&B and Accommodation under MHR portfolio

Staff meals provided

Roles & Responsibilities:

Operations

To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival

To welcome and bid farewell to all VIP guests

To develop and maintain close business contacts with house guests and to provide personalized service whenever possible

Attend to guests’ requests and thoroughly investigate guest complaints

Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

Guest Service

Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

To deal with irate guests and find ways to resolve issues to the guests’ satisfaction

To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale