Job Summary

To deliver after-sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting.

Responsibilities

• Respond promptly to service calls at customer sites to resolve machine issues
• Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality
• Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness
• Provide clear technical explanations and support to customers to enhance user understanding and satisfaction
• Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently
• Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution
• Prepare detailed and accurate service reports and update service status to maintain transparent records
• Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment
• Support overseas branches or regional customers by providing technical assistance when required
• Maintain and organize service tools and continuously update technical knowledge to improve service quality

Required competencies and certifications

• Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field
• Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support
• Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance
• Effective professional communication skills for customer interaction, site support, and service follow-up
• Proficient in English communication, both written and spoken