Install, commission, and perform buy-off for AMHS equipment at customer sites, following company standards and safety protocols.

Conduct functional testing, calibration, and troubleshooting to ensure optimal system performance.

Perform preventive maintenance and timely recovery actions to minimize equipment downtime.

Prepare and maintain accurate service reports and documentation complying with the company’s ISO 9001 certified quality management system.

Participate in internal audits and support continuous improvement initiatives.

Strictly adhere to cleanroom and ESD protocols to maintain safety and quality during on-site work.

Respond promptly to urgent customer issues, providing effective technical support and service recovery.

Collaborate closely with internal teams and customers to ensure alignment of service activities with business needs.

Provide 24x7 stand-by support on a rotational basis to ensure timely response to equipment breakdowns or critical system issues.

Must be available for emergency callouts, including nights, weekends, and public holidays, when required.

Ensure prompt troubleshooting, repair, and communication with customers during stand-by periods.

Maintain readiness to travel or provide remote support as needed during stand-by duty.

Perform additional duties as assigned to uphold operational excellence and customer satisfaction.