We are looking for a customer-focused and proactive individual to join our Distribution team. The role supports post-policy servicing activities, including policy endorsements, cancellations, renewals and Foreign Worker Bonds quotations, while providing quality service to customers and intermediaries.

Key Responsibilities 

Manage policy endorsements, cancellations and renewals within established service turnaround timelines. 

Underwrite and provide quotations for Foreign Worker Bonds. 

Monitor renewal portfolios, assess renewal appeals and support the retention of existing business.

Provide ongoing service support to customers and intermediaries, ensuring timely follow-up and fostering strong long-term relationships. 

Provide backup support for Customer Care Counter operations, including attending to customer enquiries via phone, email and walk-in channels, processing credit card transactions, and handling related servicing requests. 

Perform other duties and projects as assigned by the Manager, Distribution. 

Requirements 

Diploma or higher qualification. 

3 to 5 years of relevant experience in insurance, policy servicing, customer service or related functions. 

Possess Certificate in General Insurance (CGI) and Certificate in Health Insurance (CHI). 

Strong communication, interpersonal and customer service skills. 

Able to work effectively under pressure and manage multiple priorities. 

Self-motivated, results-oriented and able to work independently as well as collaboratively within a team environment.