Job Summary
The Centre Manager is responsible for the overall day-to-day operations of a Hawker Centre, ensuring smooth operations across the premises, maintaining high standards of cleanliness and service, managing tenant relationships, supervising the in-house beverage stall, and ensuring compliance with all regulatory requirements. The successful candidate will serve as the key on-site representative, working closely with government agencies, contractors, tenants, and management to deliver operational excellence.

Key Responsibilities

·        Manage daily hawker centre operations, opening/closing and operational inspections.

·        Oversee beverage stall operations including manpower, inventory, quality and sales.

·        Build strong tenant relationships and ensure compliance with tenancy requirements.

·        Liaise with NEA, SFA and other government agencies; coordinate inspections and regulatory compliance.

·        Supervise cleaning contractors, facilities maintenance, pest control and housekeeping.

·        Handle customer feedback and implement service improvements.

·        Recruit, train, coach and supervise operational staff.

·        Monitor operating costs, procurement, and inventory.

·        Prepare comprehensive monthly management reports covering operational performance, beverage sales, tenant matters, customer feedback, maintenance status, cleaning performance, compliance updates, incidents, manpower utilisation and improvement plans.

·        Act as the primary on-site representative and engage community stakeholders.

Requirements

·        Diploma/Degree in Hospitality, Business or related discipline.

·        Minimum 3-5 years management experience in F&B, food court, coffee shop, hawker centre, mall or integrated development operations.

·        Experience supervising 10–20 staff and multiple stakeholders.

·        Strong leadership, communication, and problem-solving skills.

·        Knowledge of Singapore food safety regulations.

·        Experience liaising with NEA is preferred.

·        Food Safety Course Level 3 is an advantage or willingness to obtain it.

·        Proficient in Microsoft Office, especially Excel and Word.

Working Hours

·        6-day work week.

·        Rotating shifts based on operational requirements.

·        Required to work on weekends and public holidays.

·        Must be contactable for operational emergencies when required.

KPIs

·        Smooth centre operations.

·        Beverage stall sales and profitability.

·        NEA/SFA compliance.

·        High cleanliness standards.

·        Tenant and customer satisfaction.

·        Timely monthly reporting.

·        Effective manpower management and issue resolution.