ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Service Execution & Guest Experience

Deliver warm, gracious, and anticipatory service in accordance with Forbes 5-Star standards

Manage assigned service sections efficiently to ensure a seamless guest experience

Engage with guests proactively, anticipate needs, and respond to requests promptly

Handle routine guest feedback and escalate concerns to the Supervisor when required

Maintain correct sequence of service, timing, and table presentation standards

Floor Support & Operational Execution

Support Supervisors in ensuring smooth service flow during all meal periods

Assist with preparation and readiness of service areas, side stations, and mise-en-place

Ensure tables, buffet areas, and service stations remain clean, organized, and well-presented

Coordinate service timing with Kitchen, Bar, and Stewarding teams

Team Guidance & Development

Guide and support Trainees and Casual Labour during service operations

Demonstrate correct service techniques, etiquette, and professional standards

Assist Supervisors with on-the-job coaching and daily task execution

Promote teamwork, cooperation, and a positive service environment

Standards, Compliance & Professional Conduct

Maintain exemplary grooming, hygiene, and professional image

Ensure compliance with outlet SOPs, safety, and hygiene requirements

Use service equipment responsibly and report issues promptly

Represent the hotel professionally in all guest interactions

Professional Conduct & Workplace Culture

Promote a positive, professional, and service-driven bar environment

Lead by example in grooming, punctuality, and professionalism

Encourage teamwork, accountability, and pride in beverage service excellence

Support a respectful, inclusive, and safe workplace culture

Requirements

Minimum O Level or equivalent

Formal hospitality qualifications are an advantage but not mandatory

Minimum 1–3 years’ experience in Food & Beverage service

Experience in a luxury or quality-driven hospitality environment preferred