The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

Ensure every team member is committed to delivering great customer service

Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks

Address any customer concerns or issues with professionalism and care and address any escalated matters

Ensure all food products are prepared to adhere to the respective operational procedures

Manage all food inventory to maximise sales and profitability

Ensure all team members adhere to all Yo-Chi policies and procedures

Record and act upon any identified hazards in the venue

Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills

Lead by example, demonstrating the standards of care and customer service that are expected of the team