Job description for Video Specialist / Product Education Video Content Creator at Skyshi Digital Indonesia
Job Description
1. Create Knowledge Base and Tutorial Videos
- Produce instructional videos for web and mobile applications.
- Explain application features through clear and user-friendly video content.
- Create onboarding videos for new users.
- Develop troubleshooting videos covering common user issues and FAQs.
2. Develop Content and Scripts
● Collaborate Customer Support teams to understand product features and workflows.
● Create storyboards and video scripts prior to production.
● Translate technical documentation into easy-to-understand educational content for end
users.
3. Video Production and Editing
● Record web and mobile application workflows using screen recording tools.
● Edit videos using video editing software such as Adobe Premiere Pro, Camtasia,
CapCut, or similar tools.
● Add voice-overs, subtitles, annotations, callouts, animations, and other supporting visual
elements.
● Ensure all video content meets company standards for audio and visual quality.
4. Knowledge Base Management
● Upload and organize videos within the company’s knowledge base platform.
● Maintain and update existing video content whenever application features, workflows, or
UI/UX elements change.
● Ensure content is properly categorized and easy for users to search and access.
5. Content Analysis and Continuous Improvement
● Gather feedback from internal stakeholders regarding video effectiveness.
● Identify frequently asked questions and recurring support issues to create new
educational content.
● Monitor video performance metrics such as views, engagement, and completion rates to
improve content quality and usability.
Qualifications Required
● Experience creating tutorial, training, or educational video content.
● Proficiency in screen recording web and mobile applications.
- Good in video editing
● Excellent written and verbal english communication skills
● Ability to simplify complex technical concepts into clear and engaging content.
● Strong attention to detail and organizational skills.
- Fluent in English
Preferred
● Experience creating content for SaaS or software products.
● Familiarity with knowledge base and documentation platforms.
● Basic motion graphics and animation skills (e.g., Adobe After Effects).
● Experience working with cross-functional teams in a technology environment.
Key Deliverables
● Feature tutorial videos.
● User onboarding videos.
● FAQ and troubleshooting videos.
● New feature and release update videos.
● Internal training videos for support, sales, and operational teams.
