Job description for TechOps Engineer - 24/7 Operations at PT Eka Nusantara Gemilang
TechOps Engineer - 24/7 Operations (Junior Level)
Job Type: Contract, Shift-based | Experience Level: Junior (1–2 years)
About the Role
We are looking for a TechOps Support Engineer to join our 24/7 operations team, responsible for monitoring, first-response incident handling, and operational support to keep our production services running smoothly. This role serves as the L1/L2 first layer of monitoring, following structured SOPs before escalating complex issues to the TechOps Core team — a great starting point for building hands-on production experience.
Key Responsibilities
- Monitor production applications and services on a regular basis
- Provide first response to alerts and production incidents
- Perform initial troubleshooting following established SOPs
- Check service availability, application logs, API responses, database status, queue status, and server resources
- Perform initial chatbot flow checks and configuration validation (flow execution, API endpoints, request/response mapping)
- Escalate complex issues to the TechOps Core team
- Assist with post-deployment validation and basic API testing
- Support client issue investigation using data and logs
- Monitor dashboards and alert systems
- Create initial incident reports and complete daily operational checklists
Requirements
- 1–2 years of experience as a Technical Support Engineer, Application Support Engineer, IT Support Engineer, or Junior TechOps Engineer
- Basic Linux command knowledge (service checks, process checks, reading logs, resource checking)
- Understanding of basic REST API concepts (request/response, HTTP status codes, JSON)
- Familiarity with Postman and/or cURL
- Ability to read application logs and JSON-based configurations
- Basic understanding of chatbot/application flow (flow execution, conditions, variables, API integration)
- Basic database knowledge (SQL queries, data checking)
- Familiarity with monitoring dashboards (Grafana, Cloud Monitoring)
- Willingness to work in shifts / 24/7 on-call rotation
Nice to Have
- Prior experience supporting production applications
- Familiarity with WhatsApp Business Platform
- Basic understanding of Docker, Git, and cloud platforms
- Understanding of queue systems, cache systems, and API Gateway concepts
- Basic scripting skills (Bash, Python)
- Experience using a ticketing system
Soft Skills
Responsive to incidents and alerts, detail-oriented, disciplined in following SOPs, clear escalation communication, eager to learn new technologies, able to work under pressure, and comfortable in a shift-based team environment.
