Job Requirements
Skills
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Job description for Technical Support Specialist at PT Deneva (DomaiNesia)
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Maintain current hosting environment in both a Linux and cPanel Servers;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Ensure servers are kept up to date and running;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment.
- Willing to work in shift, especially midnight and weekend shift;
- Posses excellent problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Expert knowledge in how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.
- In-depth knowledge of both Linux server and Linux command-line;
- In-depth knowledge of WHM/cPanel;
- In-depth knowledge of Networking;
- Excellent understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Excellent understanding of CMS / WordPress;
- Excellent understanding of Web Server;
- Excellent understanding of Linux / Server troubleshooting.
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