Job description for Technical Support Engineer (Service Desk) at Init Group Nusantara
Job description:
About the Role
This IT Support Engineer (Service Desk), focused on Service Desk typically plays a crucial role in managing and supporting an organization's IT services.
The responsibilities of this role include:
· 24/7 Remote IT support for English speaking Australian based clients
- Build, maintain, and update site configuration details and documentation
- Install, configure, test and maintain operating systems, application software and system management tools
- Participate in the design, planning, implementation, and post project support
- Liaise with vendors and other IT personnel for problem resolution
- Remote support, monitoring, maintenance tasks
- Building & maintaining customer relationships
- You will work autonomously within the role but able to liaise effectively with various parts of the business/vendors as necessary.
- This role requires you to work from the office
About You
- Fluent business grade English both spoken and written
- Bachelor’s degree in IT or related fields.
- 3-5 years of experience in Technical Expertise, Troubleshooting skills, Experience with Ticketing Systems, Networking Knowledge, Customer Service, Time Management, Team Collaboration, Relevant Certification.
- The ideal candidate will pose natural talent for client relationships and excellent communication skills, and passionate with constantly delivering "Amazing Customer Experience"
- Able to accomplish a task with attention to details and professional attitude
- Continuously skill and technical improvement by obtaining trainings and certifications
- Willing to work in shift, including night shift
Relevant desirable skills and experience:
- IT Support (level 1 and level 2)
- Microsoft Operating System (Desktop/Server) and other OS (MacOS, UNIX/Linux)
- Basic Hardware troubleshooting (desktop, network devices, printers)
- Cloud Services: MS O365, MS Azure, AWS, Google Cloud, Sharepoint
- Active Directory, Group Policy, DHCP, DNS, IIS, TCP/IP, SCCM
- Virtualisation technology such as Hyper-V, VMWare, Citrix, Remote Desktop
- LAN / WAN experience with routers, wireless access points, firewalls
- Backup and DR solutions: MS Windows Server Backup, Symantec Backup Exec, Veeam, Datto, Unitrends, Spanning, Backupify
- Qualification: Any technology vendor certifications will be highly regarded especially around Microsoft, Sophos, and AWS technology stack
How to Apply
Please attach your current CV and, if possible, a link to your LinkedIn profile. As we are not an agency, your application will be handled directly by our team and assessed based on the role’s specific requirements. Final candidates will be asked to consent to a police check.
We look forward to reviewing your application!
Job Type: Full-time
Work Location: In person
