Job Requirements
This job post is managed by
daryl.tan
Last active 2 years ago
Skills
Job description for System Engineer Intern at Toku
Reporting the the Senior Network Engineer, you will be part of the Operations Team responsible for efficient day-to-day support and providing resolutions to technical issues across a wide scope of customers and tech environments.
This is a 6 months internship with the possibility of moving in a full-time position afterwards.
Responsibilities
- Respond to phone calls and e-mail requests for a variety of technical support issues
- Follow up with incidents and monitoring alerts related to system
- Document, assign, track and monitor tickets to ensure a timely resolution
- Identify, research and resolve basic technical problems by guiding internal and external stakeholders through applications, troubleshooting issues and performing testing as necessary to replicate issues
- Proactively manage multiple trouble tickets and follow through to resolution
- Provide all manners of support including installation, configuration and maintenance
- Provide troubleshooting and de-bugging of system
- Standby 24/7 as and when needed for operational / maintenance services, even during weekends and Public Holidays