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Skills
Customer Service
Customer Relations
Customer Engagement
Customer Experience
Administration
This job post is managed by
talent
Last active 4 months ago
Job description for Student Success (Customer Service) at PT Cerdas Digital Nusantara (CAKAP)
THE POSITION
What you will do
Currently, we are looking for someone who can fill the position of Student Success (Customer Service). In general, you need to provide helpful information regarding Cakap features to students and maintain existing students. Take a look at some points below to understand more about this role.
Help students regarding Cakap features: Cakap chat, club, and private class.
Maintain the existing students to experience effective classes.
Conduct surveys regarding students’ experiences.
Requirements and specifications
In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:
Prior working experience as a Customer Service.
Fluency in both written and spoken English.
Good administrative skills and ability to create good requirement documentation.
Strong communication skills in a multicultural environment.
Interest in creating social impact through Indonesia's education.
Willingness to work in shifts.
What you will get
Besides remuneration and benefits, we also notice other factors that might interest you. CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465