Job benefits
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
This job post is managed by
Bayu Berlian - Solusi-ku (PT Anugerah Digital Indonesia)
Last active 13 days ago
Skills
Job description for Staff Customer Service at Solusi-ku (PT Anugerah Digital Indonesia)
Job Descriptions
- Menangani pertanyaan pelanggan melalui telepon, email, atau media sosial dengan sopan dan profesional.
- Menyelesaikan masalah pelanggan dengan cepat dan efisien.
- Memberikan informasi produk, layanan, dan kebijakan perusahaan kepada pelanggan.
- Membangun hubungan yang baik dengan pelanggan dan meningkatkan kepuasan pelanggan.
- Melakukan tugas administratif terkait layanan pelanggan.
- Memberikan umpan balik dan saran kepada manajemen untuk perbaikan layanan pelanggan.
Job Requirements
- Pendidikan minimal SMA atau setara.
- Pengalaman kerja sebagai petugas layanan pelanggan atau posisi serupa diutamakan.
- Kemampuan komunikasi yang baik dan ramah dalam berinteraksi dengan pelanggan.
- Pelayanan pelanggan yang orientasi pada kepuasan pelanggan.
- Kemampuan dalam menyelesaikan masalah.
- Pemahaman dasar tentang produk atau layanan perusahaan.
- Memiliki Sertifikat AFPI untuk Customer Service
About the company
Solusi-Ku, operated by PT Anugerah Digital Indonesia, is a reliable peer-to-peer lending platform in Indonesia. We are registered with the Otoritas Jasa Keuangan (OJK) and Kominfo (Ministry of Technology, Information, and Communication) and are dedicated to fostering financial inclusion through technological innovation and education. Our user-friendly platform leverages information technology to provide quick, accurate, and efficient services. Our mission is to enhance our customers' financial well-being and help them achieve their life goals.
Office address
Jl. HR, Rasuna Said Blok X-5 Kav. 13, Kel. Kuningan Timur, Kec. Setiabudi., Cyber 2 Tower, Lantai 7D, Jakarta Selatan, DKI Jakarta 12950, ID