Job description for Special Project Intern at MeMove Pte Ltd
About the Company
MeMove is a for-profit social enterprise in Singapore empowering food delivery riders with the tools, support, and opportunities to build better livelihoods. We provide accessible e-bike financing, flexible leasing, and rider support services, helping riders get on the road quickly, earn more consistently, and move towards long-term stability.
About the Role
You’ll work directly with the founder to help build and operate MeMove Pick, MeMove’s on-demand delivery and self-pickup service. This role sits at the intersection of operations, product, and rider community, and is ideal for someone who enjoys turning messy ideas into working systems. You’ll be involved not just in planning, but in actually making things run. From rider onboarding to delivery shifts to simple product flows, you’ll see how an operations-led startup is built from the ground up.
Key Responsibilities
1. Operations Planning & Execution
Support the planning and execution of daily delivery operations, including shift coordination, pilot runs, and workflow improvements. You’ll help identify operational gaps and translate them into simple, practical processes that keep the service running smoothly.
2. Rider Community & Engagement
Work closely with delivery riders to support onboarding, communication, and engagement. You’ll help build trust with riders, gather on-the-ground feedback, and support early community-building efforts to improve retention and service quality.
3. Product & Digital Asset Support
Assist in refining product flows and creating simple digital assets such as onboarding guides, visuals, landing page content, or in-app instructions. You’ll help ensure that the product and tools are clear, intuitive, and easy for riders to use.
4. Training & Onboarding Support
Help structure and maintain basic training and onboarding materials for new riders. As riders join and leave, you’ll support updates to guides and processes so knowledge is transferred clearly and consistently.
5. Customer Discovery & Feedback
Support early customer discovery efforts by speaking with users, observing how they interact with the service, and gathering feedback. You’ll help document insights and translate real-world learnings into improvements for operations, product, and training.
What We’re Looking For
Someone who is comfortable speaking with people, organised in their thinking, and not afraid to get hands-on. You should have a basic design sense and be comfortable creating simple digital materials (e.g. Canva, slides, docs), as well as an interest in operations, logistics, or startups. Curiosity, initiative, and the ability to learn quickly matter more than prior experience.
What You’ll Gain
First-hand exposure to how a real startup builds and operates a delivery service from zero to one. You’ll learn operations planning, community engagement, customer discovery, and product thinking while working directly with the founder. This role offers practical experience in execution, not just theory, and a clear view of how social-impact ideas are tested and scaled in the real world.
