Job description for Senior Telesales Representative at GFS FORWARDING PTE LTD
🎓 Fresh graduates encouraged to apply — no prior freight forwarding experience required
⚠️ This is a phone- and client-facing role — not a social media / content role. If your candidate's background is purely in social media management, content creation, or graphic design, this role will not be a fit. We're looking for strong communicators who are comfortable talking to people and negotiating outcomes, not managing online content.
**What They'll Do**
- Make outbound calls to prospective and existing clients daily — this is a phone-first role
- Build rapport quickly with strangers over the phone and in person
- Negotiate pricing, terms, and service expectations directly with clients and vendors
- Prepare quotations and proposals, and follow up consistently to turn conversations into confirmed business
- Handle objections and pushback professionally — not every call goes smoothly, and we need someone who doesn't give up after one "no"
- Work closely with our operations and pricing teams to ensure smooth shipment execution
- Learn the fundamentals of freight forwarding — Incoterms, air/sea rate structures, customs documentation — through structured on-the-job training
- Maintain accurate client and pipeline records in our CRM and quoting system
**What We're Looking For**
Must-have:
- Strong verbal communication skills — confident, clear, and persuasive on the phone and in person
- Some experience with telemarketing, cold calling, customer service calls, or any role involving direct phone/in-person conversations with strangers (sales, appointment setting, surveys, debt collection, etc.)
- Comfortable negotiating — able to hold a position, read the other side, and work toward an agreement
- Resilience — able to handle rejection and keep going without losing motivation
Nice-to-have:
- Diploma/Degree in any field
- Fluent in English; Mandarin and/or Malay a strong advantage for our regional client base
- Genuine curiosity about how global trade and logistics work
Not what we're looking for: if the candidate's relevant experience is primarily social media content creation, digital ad management, SEO, or graphic design with no direct phone/client-facing communication experience, this role is unlikely to be a fit — we'd rather be upfront about this than waste anyone's time.
**What We Offer**
- Structured onboarding covering Incoterms, documentation, and our internal quoting systems
- Direct mentorship from experienced staff — not left to figure it out alone
- Clear path for growth as they build their own portfolio of clients over time
- A flat, direct hiring process — candidates will speak to the people they'd actually be working with, not an external recruiter
