- Led account team throughout the end-to-end client-serving process.
- Responsible for planning the team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the scheduled P&L target.
- Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitored the performance of tasks, responsible for quality and output of internal team problem solving, discussed weekly/ monthly/ end-of-project performance reviews with the client.
- Mainly in charge of recruiting and developing Account Executives, providing frequent training and coaching for Account Executive & Trainee.
- Strongly follow business processes to enhance the company’s CRM system performance.
- Always-on improving leadership to perform smoothly the job-related tasks.
- Responsible for on-time delivery and quality of proposal by ensuring account team understood client’s brief; leading brainstorming sessions to form direction, ideas, and tactics; supporting Account Executives in conducting a detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs.
- Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and within budget while achieving the expected profit for the company.
- Regular strategy review meetings.
- Act as a company representative: responsible for developing and maintaining the relationship with the client’s key decision-makers, understanding the client’s needs and objectives, ability to provide insightful advice to senior clients and promoting the expansion of business.
- Develop new business with existing clients or identify areas to improve sales quotas.
- Build and maintain strong client relationships that will assist in project development and impact future business opportunities.
- Implement performance management practices, processes and measures.
- Build up company portfolio following industries & solutions.
- Work on company projects to build up company processes & knowledge library.
- Contribute to building the company’s strategy for Yearly & Quarterly plans.
- At least two years of experience as an Sr Account Manager/ relevant position.
- Account management experience in an Advertising/Marketing/Digital Agency
- Intermediate understanding of digital disciplines (creative, technology, user experience, strategy).
- Effective team management capabilities.
- Excellent project management skills, able to manage multiple client projects and initiatives.
- Significant experience in professional client relationship management.
- Excellent communication & presentation skills in both Vietnamese and English.
- Advanced Microsoft Office skills, especially Powerpoint and Excel.
- Competitive salary, up to $2000
- Flexible working hours.
- Perfomance Review every 6-month
- Transportation & phone support: according to the company's policy for using Grab business
- Bonus on Holidays/New Year according to Company policy. (30-4.01-05; 02-09; New Year's Day; Lunar New Year; etc.)
- Gifts on holidays (Birthday, Marriage, Mourning, Sickness, Women Day; Mid-Autumn Festival; Christmas,)
- Fully equipped with equipment and tools, documents according to Company policy (email; computer/laptop; desk & chair & VPP; etc.)
- The company has a refrigerator, a microwave, light snacks available to all staff
- Vacation, quarterly and annual company events (year-end party, Team building, Quarterly Activities)
- Other welfare & support regimes according to the Company's general regulations