Job description for Salesforce Administrator at Innovature Consulting Inc.
POSITION: Salesforce Administrator - Remote
WHO WE ARE:
Innovature BPO provides business and technology outsourcing services to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.
Join our team to configure and optimize Salesforce CRM and Conga CLM platforms for our corporate operations teams. As a Salesforce Administrator, you will administer, configure, and develop Salesforce for custom CRM business needs in sales, vendor management, and contract management by collaborating with stakeholders in and outside of the business.
WHAT YOU WILL BE DOING:
- Configure Salesforce CRM with custom objects, fields, and security settings for multiple teams across the business.
- Configure Conga CLM on the Salesforce platform for contract creation, workflows, security, and reporting for legal operations.
- Build automations using Salesforce Flow to streamline CRM and CLM processes (e.g., contract approvals, sales outreach, compliance requirements).
- Write SOQL queries to support reporting and data validation.
- Manage user accounts, roles, permission sets, and sharing rules.
- Create and customize reports and dashboards for business insights.
- Collaborate with stakeholders to identify configuration needs and propose enhancements and create a comprehensive development plan.
WHAT WE ARE LOOKING FOR:
- 3+ years of experience in Salesforce administration, including configuration, security, and workflows.
- 1+ years of experience with Conga CLM administration, including workflows and reporting.
- Proficiency in Salesforce Flow for building automations and process optimization.
- Experience with SOQL for querying data and building reports.
- Strong understanding of Salesforce security models (profiles, permission sets, sharing rules).
- Salesforce Certified Administrator required; Conga CLM Administrator or App Builder preferred.
- Excellent communication and stakeholder management skills for on-site collaboration.
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
WORK LOCATION: Remote/Hybrid at 159C De Tham, Cau Ong Lanh ward, HCM
WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone. 9PM – 6AM (Vietnam time)
