Job description for Sales Team Leader at Customer care proconnect pte.Ltd
SALES TEAM LEADER – JOB DESCRIPTION
Position: Sales Team Leader
Department: International Sales
Employment Type: Full-Time/Monday -saturday
Work Mode: Remote / International
Base Salary: 212 USDT/3,7 million/month
Performance Commission: Up to 10% personal commission + 2% team commission
Payment Cycle: Bi-Weekly for eligible commissions
1. Position Overview
The Sales Team Leader is responsible for leading, supporting, and developing a team of Sales Agents to achieve individual and team sales objectives.
The role combines personal sales performance with team management, coaching, reporting, and business development. The Team Leader is expected to maintain an active sales pipeline while helping team members improve their performance and achieve their assigned targets.
2. Key Responsibilities
Team Management
- Recruit, onboard, and support Sales Agents within the assigned team.
- Set daily and weekly sales priorities for team members.
- Monitor individual and team performance.
- Motivate team members and maintain a positive sales environment.
- Conduct regular team meetings and performance reviews.
- Identify underperforming team members and provide appropriate coaching and support.
Sales Responsibilities
- Maintain personal sales activity and customer development.
- Achieve the standard monthly personal sales target of 2,118 USDT.
- Generate and follow up on qualified leads.
- Explain company products and services accurately to prospective customers.
- Maintain professional communication with customers and prospects.
- Support team members in closing sales and handling customer objections.
Team Performance
- Work toward achieving the assigned team sales target.
- Track team sales on a daily and weekly basis.
- Assist Sales Agents with sales strategies, customer communication, and follow-up.
- Share successful sales practices with the team.
- Prepare regular performance reports for management.
Compliance & Reporting
- Ensure that sales activities follow company policies and applicable local regulations.
- Maintain accurate sales and customer records.
- Report verified sales and team performance to management.
- Cooperate with company verification, fraud-prevention, refund, cancellation, and reconciliation procedures.
- Avoid making misleading or unauthorized representations to customers.
3. Performance Targets
Personal Monthly Sales Target: 2,118 USDT
The Team Leader is also responsible for the overall performance of the assigned Sales Team.
Performance may be evaluated based on:
- Personal sales
- Team sales
- Number of active Sales Agents
- Sales conversion and follow-up
- Team retention and productivity
- Reporting quality
- Compliance with company policies
4. Compensation
Base Salary
212 USDT per month
The base salary is subject to the applicable employment agreement and local employment, wage, tax, and labor regulations.
Personal Performance Commission
Achievement| Commission
Below 50%| 5%
50%–69%| 7%
70%–89%| 8%
90%–99%| 9%
100% or above| 10%
Team Performance Commission
Team Achievement| Team Commission
Below 50%| 0.5%
50%–69%| 1%
70%–89%| 1.5%
90% or above| 2%
Personal and team commissions are calculated based on eligible and verified sales in accordance with the company's compensation policy.
5. Payment Schedule
Eligible commissions may be calculated and settled on a 14-day bi-weekly cycle.
Payments remain subject to:
- Sales verification
- Refund and cancellation adjustments
- Fraud and compliance checks
- Eligibility requirements
- Monthly reconciliation
- Applicable company policies and local regulations
6. Required Skills
- Strong communication and interpersonal skills
- Sales and negotiation ability
- Team leadership capability
- Customer relationship management
- Target-oriented mindset
- Problem-solving ability
- Ability to work independently in a remote environment
- Basic reporting and digital communication skills
- Ability to motivate and develop team members
- English language skills are essential for business communication
7. Preferred Qualifications
- Previous experience in sales, business development, team management, or customer acquisition
- Experience managing a sales team is preferred
- Digital sales or international sales experience is an advantage
- Ability to work with multicultural and international teams
8. Performance & Promotion
High-performing Team Leaders may be considered for additional incentives, recognition, expanded team responsibilities, or promotion to higher-level sales management positions, including National Sales Head, subject to company requirements and performance evaluation.
9. Compliance Statement
All compensation figures and commission percentages represent the company's standard international framework. Actual compensation, employment conditions, statutory deductions, taxes, benefits, and other employment terms may vary according to the laws and regulations applicable in the employee's country.
The company reserves the right to verify sales performance and conduct periodic reconciliation before finalizing incentive payments.
