Job Requirements
Less than a year of experience
This job post is managed by
Sabrina OMAR
Last active a year ago
Skills
Job description for Sales Support Coordinator at Smartcom Pte. Ltd.
RESPONSIBILITIES:
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
- Stay up to date with new product and feature launches and ensure sales team is on board.
- In charge of incoming and outgoing shipments.
- Handling of RMA requests and repairs.
- Keep track of available inventory.
- Record the IMEI/Serial Number, Sim Cards (Telco and Plan), Radio ID, Alias, APK and input the data in excel sheets and HubSpot.
- Filing of sales documentation and other documentation such as Form A/B, Order Form, LOU, ACRA, Vendor etc.
- Assists Sales Managers with sales documentation (Delivery orders, Loan Form, etc.)
- Preparing the different models of walkie talkies.
- Installing APK
- Paste warranty sticker on devices.
- Generate QR Code for scanning.
- Adjust the setting of the devices.
- Testing of the devices.
- Keep track of customer contracts and inform sales in-charge person to renew customer contracts.
REQUIREMENT:
- ITE/Diploma in any field; Fresh graduates from ITE/POLY are welcome.
- Proven work experience as a sales support associate
- Proficiency with MS Office Suite
- Computer literacy/ IT skills
- Excellent interpersonal and communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- Understanding of sales principles and customer service practices.