Job description for Sales Representative at Reeluxs Pte Ltd
Retail Sales Associate & Content Assistant
Tanjong Pagar, Singapore | Full-Time
About the Role
We are looking for a driven, responsible and sales-focused Retail Sales Associate & Content Assistant to join our team.
This hands-on role combines sales consultation, customer service, administration, photography and video content creation. You will understand customer concerns, recommend suitable services, handle pricing discussions and convert enquiries into confirmed orders.
We value individuals who take initiative, recognise sales opportunities and follow through to close sales while building customer trust.
No experience is required. Full on-the-job training will be provided, and first-time job seekers are welcome.
We value commitment, responsibility and a willingness to learn customer consultation, negotiation and sales closing skills.
Key Responsibilities
Sales Consultation & Customer Negotiation
- Greet customers professionally and take the initiative to understand their needs, concerns and expectations.
- Ask relevant questions about their items, preferred results and budget before recommending services.
- Explain service options, pricing, expected outcomes and limitations clearly.
- Help customers understand the value of our materials, workmanship and services.
- Handle price enquiries, comparisons, objections and negotiations confidently and respectfully.
- Recommend suitable service combinations and complementary products based on customer needs.
- Negotiate within approved pricing and discount guidelines, obtaining approval for exceptions.
Sales Strategy & Deal Closing
- Identify what is preventing customers from proceeding, such as price, timing, service suitability or uncertainty about results.
- Adapt recommendations to address each customer’s priorities and offer suitable packages.
- Use relevant examples of previous work from our system to support recommendations and build confidence.
- Explain available options and approved service combination discounts clearly.
- Recognise buying signals, summarise agreed services and confidently invite customers to confirm their orders.
- Guide customers through the next steps, including store visits, assessments, quotations, deposits and payments.
- Follow up promptly on outstanding enquiries and quotations, addressing concerns and helping customers reach a decision.
- Record customer preferences, concerns and agreed next steps to support effective follow-ups.
- Review enquiry-to-sale conversion results and work towards improving consultation and closing skills.
- Build long-term relationships that encourage repeat business and referrals.
Photography & Video Content
- Take clear photographs and videos of customers’ items and completed work.
- Film and edit short videos for Instagram, TikTok and other promotional channels.
- Create content that explains service benefits, answers common customer questions and encourages enquiries.
- Appear in work-related videos and present products or services confidently.
- Organise photo and video files and follow company content guidelines.
Administration & Order Management
- Prepare quotations, invoices and payment records accurately.
- Document confirmed services, prices and customer expectations clearly.
- Process payments and enter customer orders into the system.
- Keep customer details, service information and follow-up records up to date.
- Maintain proper documentation and follow company standard operating procedures.
- Complete administrative tasks accurately and on time.
- Daily Store Operations
- Keep the store clean, organised and professionally presented.
- Handle customers’ belongings carefully and responsibly.
- Identify outstanding tasks and follow through to completion.
- Prioritise walk-in customers, WhatsApp enquiries, sales follow-ups and order updates during busy periods.
- Report mistakes, customer concerns and operational issues promptly.
- Work independently while supporting colleagues.
What We’re Looking For
Driven, honest, reliable and punctual.
Takes ownership of tasks and completes them without constant reminders.
Willing to learn, ask questions and accept constructive feedback.
Acknowledges mistakes and takes action to correct them.
Shows initiative when resolving problems.
Sales, Communication & Negotiation
- Enjoys speaking with customers and helping them make informed purchasing decisions.
- Communicates confidently, clearly and respectfully.
- Listens carefully and identifies customer needs and concerns.
- Willing to develop persuasive selling, objection-handling and negotiation skills.
- Comfortable discussing prices, recommending suitable packages and asking customers to confirm orders.
- Consistent and organised with follow-ups while respecting customer decisions.
- Handles customer concerns calmly and professionally.
- Strong English communication skills. Malay and/or Mandarin proficiency is an advantage when assisting customers who communicate in these languages.
- Interested in photography, filming and social media content.
- Willing to learn CapCut or similar video-editing applications.
- Comfortable speaking and appearing on camera.
- Maintains a neat, professional appearance appropriate for a customer-facing role.
- Previous experience in retail, sales, administration or video editing is an advantage, but not required.
Working Hours & Schedule
Working days: Monday to Saturday
Working hours: 10:30 AM–7:00 PM
Meal break: One hour daily
Weekly rest day: Sunday
Salary & Benefits
Base salary, with sales commission or performance incentives where applicable.
Annual leave and medical benefits in accordance with applicable Singapore employment regulations.
Full on-the-job training.
Career development and growth opportunities.
Opportunities to develop sales, negotiation, customer service and content creation skills.
A supportive and professional working environment.
Ready to Apply?
If you enjoy interacting with customers, are motivated by sales results and want to develop your negotiation and creative skills, we welcome your application.
Your attitude, initiative and willingness to learn matter more than your experience.
