Sales Quality Assurance Specialist
Skills
Job description for Sales Quality Assurance Specialist at Refocus
Refocus Limited is a global online platform that provides education in Digital Marketing. We are currently working in Indonesia and the Philippines and planning to launch in Vietnam, Malaysia and Thailand by the end of the year. We are going to educate more than 5 000 000 people in the next 10 years.
We are looking for an experienced and results-driven Quality Control Managers to assess and improve the service in the Sales Department (Indonesia). We are Facebook official Business Partner and a member of IT and BP Association Talent Club.
Job description:
- Listen to and evaluate calls (about 10-20 calls per day)
- Daily reports
- Work with CRM
- Achieve monthly KPI
Requirements:
- English B2 and above
- Bahasa proficiency
- Experience in B2C sales, telemarketing and services is a plus
- Strong soft skills, communication and negotiation skills
- CRM knowledge
- Google docs, Google spreadsheets
Working conditions:
- Salary starting from 6 000 000 IDR + bonus (potential earning up to 10 000 000 IDR NET per month)
- Payment once a month
- Workdays are on Mondays to Fridays, Saturdays and Sundays as needed
- A five-day working week
- Opportunity to work remotely
- Career growth and internal promotion opportunities via a fast-paced development plan
- Access to our educational courses
- Government mandated benefits
Interview process
Your journey map before employment: HR interview (20-30 minutes) → Test Case (40-60 min) → Interview with leader (25 minutes) → Job offer!
About the company
Refocus — where the future is born
Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure.
Refocus is a global EdTech company
We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region.
The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.
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