Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Skills
Job description for Sales and Services Associate (English) at Marriott Customer Engagement Center
- Serve guests from around the world as they embark on their travel journey.
- Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
- Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.
- Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
- Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
- Proficiency in spoken and written English
- Multi-tasking competence
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage