Reservations Executive
Skills
Job description for Reservations Executive at Plush Services Sdn. Bhd.
We are looking for team members to join us at Plush, one of the largest short term rental management companies in Malaysia. We are looking for a candidate with excellent communication skills. Organizational skills are a must, and able to plan and organize the operations team. Also, the ability to come up with solutions while being in a stressful situation is key to being great at this job.
- Report to Reservation Manager.
- 6 Day work week and will be required to work shift
- Deal effectively with all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and handle guest complaints.
- Follows up tentative bookings and update reservation status.
- Ensure all work meets company standards; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
- Liaise with all departments to ensure the best service is provided to our customers.
- In charge of being the front face of the company dealing with guests
- Must be comfortable dealing with issues arising from guest bookings
- Must have strong organizational skills, able to coordinate and plan manpower to solve issues
About the company
We are Plush Services a young startup company focused around providing short term rentals with extremely fast and rapid growth.
We also launched our sister company Kapas Living just recently on 2021 which offers bedding.
Office address
A2-17-3&3A, Soho Suites, Jalan Perak, KLCC 50450 Kuala Lumpur
