Job Requirements
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Job description for Reservation (Rimbun Canggu Hotel) at Raditya Holding Company
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
- Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability
- Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Agoda, Expedia etc.)
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