Job description for Quality Analyst (BPO Industry) at Gear Inc. Indonesia
as The Quality Analyst You will be responsible for ensuring the high-quality execution of data policies, delivering targeted feedback to optimize team accuracy, and minimizing risks to help shape a positive and reliable digital environment.
Key skills and experience
- Good English skills in reading and gathering information from foreign customers' requirements;
- B2 English level required (Able to understand/read documents).
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- Have at least 1-year experience in customer support and service analysis;
- Having content-moderation-related skills is preferable;
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Willingness to handle multi-projects;
- Having good communication skills is an advantage;
- Able to work on Holidays is preferable.
Responsibility
- Review the implementation & efficiency of quality and inspection systems;
- Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
- Investigate customer's claims and non-conformance issues;
- Analyze data to identify areas for improvement in the quality systems;
- Develop, recommend, and monitor corrective and preventative actions;
- Evaluate audit findings and implement appropriate corrective action.
