Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Job description for Project Executive at 美商法里亞有限公司台灣分公司
- Product knowledge, the hows and whys of using Faria products
- The role of project executive and why good coordination matter
- The context and workflows of marketing and how to best support them
- Migration of school academic data & historical records.
- Data Quality checks and updating incorrect data.
- Formatting of CSV imports.
- Triaging Analytics & Timetables.
- Data checks for sync enabling (various MIS syncs).
- Advising how to find/format available Reports.
- Running email & telephone support operations, responding to data support tickets from teachers & schools admins.
- Providing one to one data consultation sessions on account set-up, or how to best use a specific feature.
- cEnsuring that our quality of service (e.g. support request times and resolutions) are maintained at levels of excellence.
- Making customers happy (this requires grace under pressure, especially when you’re dealing with a challenging customer that has urgent demands and time pressure).
- Devising ways to improve our data support processes.
- Responded to 30-100 progress tracking on TO-DOs.
- Host 5-15 meetings and take minutes.
- Info gathering: 5-10 bulk marketing projects simultaneously.
- Summarize daily progress & set next-action-items for the team on marketing tasks.
- 2+ years experience in Project Coordination, Account Management, or Customer Support.
- Strong written and oral English communication skills with careful attention to detail.
- Interest in marketing projects and desire to involve in organizing tasks.
- Eagerness, competitive attitude, & ambition to achieve.
- Demonstrated competence / Self-learning.
- Strong organizational skills. Project Management experience is ideal.
- Meticulous attention to detail.
- Internalised Faria Habits & Routines.
- Internalised project management & task arrangements processes encompassing.
- Proven Commitment during Crisis.
- Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
- Strong Aptitude for Data Technology tools (Excel, Word, Sheets, PowerPoint, PowerBi, CSV).
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Product Knowledge & Understanding of Customer ‘Jobs-to-be-Done’.
- Proficiency with Project Management Tools, e.g. JIRA, ClickUp, Bitrix24, etc.
- Ability to work autonomously and collaborate with other departments on small projects and tasks.
- Ability to analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, and user-friendly solutions.
- Responsibility and ownership of tasks and projects.
- Number of projects completed & consultations managed.
- Task arrangements with clear instructions and meeting deadlines.
- Quality of support & guidance provided.
- Competitive salary, plus eligible for support team variable compensation plan
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development Budget