Project Executive
Job benefits
- Flexible work hours
- Remote work options
- Free food and beverages
- Health and wellness benefits
- Parental/family leave
- Paid unlimited leave
- Medical coverage
- Personal development benefits
- Team building events
- Others
Must have skills
Job description for Project Executive at 美商法里亞有限公司台灣分公司
DESCRIPTION
Faria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.
We are looking for an energetic individual with at least 2 years prior project coordination relevant experience ideally with a background in information technology to join our Taipei Team as a Project Executive. In this role, you will be responsible for coordination in marketing projects, communicating cross-department for info collection, and processing import & update requests. You will provide high-level consultative support to ensure the task meets the marketing needs and deadline, playing a vital role in accomplishing marketing workloads.
The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team, have a strong interest in and aptitude for technology, and have great attention to detail.
What you’ll learn in the first 30–45 days
- Product knowledge, the hows and whys of using Faria products
- The role of project executive and why good coordination matter
- The context and workflows of marketing and how to best support them
Key Responsibilities
As part of our project management team in marketing, you will assist on complex projects from early ideation to completion and phase-out. You will deal with teams of talented professionals, develop and foster important cross-department relationships, and ensure projects adhere to schedules and are equipped to succeed. You must have superb organizational, leadership, and communication skills, coupled with a comprehensive understanding of the industry and relevant regulatory processes.
Project Execution Tasks may include but are not limited to:
- Migration of school academic data & historical records.
- Data Quality checks and updating incorrect data.
- Formatting of CSV imports.
- Triaging Analytics & Timetables.
- Data checks for sync enabling (various MIS syncs).
- Advising how to find/format available Reports.
Customer Support & Consultation may involve:
- Running email & telephone support operations, responding to data support tickets from teachers & schools admins.
- Providing one to one data consultation sessions on account set-up, or how to best use a specific feature.
- cEnsuring that our quality of service (e.g. support request times and resolutions) are maintained at levels of excellence.
- Making customers happy (this requires grace under pressure, especially when you’re dealing with a challenging customer that has urgent demands and time pressure).
- Devising ways to improve our data support processes.
A Normal Week
Over the course of a normal week, you would have:
- Responded to 30-100 progress tracking on TO-DOs.
- Host 5-15 meetings and take minutes.
- Info gathering: 5-10 bulk marketing projects simultaneously.
- Summarize daily progress & set next-action-items for the team on marketing tasks.
REQUIREMENTS
What are we looking for?
Prior Experience & Requirements
- 2+ years experience in Project Coordination, Account Management, or Customer Support.
- Strong written and oral English communication skills with careful attention to detail.
- Interest in marketing projects and desire to involve in organizing tasks.
- Eagerness, competitive attitude, & ambition to achieve.
- Demonstrated competence / Self-learning.
- Strong organizational skills. Project Management experience is ideal.
- Meticulous attention to detail.
Future Milestones
- Internalised Faria Habits & Routines.
- Internalised project management & task arrangements processes encompassing.
- Proven Commitment during Crisis.
Capabilities & Character
- Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
- Strong Aptitude for Data Technology tools (Excel, Word, Sheets, PowerPoint, PowerBi, CSV).
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Product Knowledge & Understanding of Customer ‘Jobs-to-be-Done’.
- Proficiency with Project Management Tools, e.g. JIRA, ClickUp, Bitrix24, etc.
- Ability to work autonomously and collaborate with other departments on small projects and tasks.
- Ability to analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, and user-friendly solutions.
- Responsibility and ownership of tasks and projects.
Success Metrics
- Number of projects completed & consultations managed.
- Task arrangements with clear instructions and meeting deadlines.
- Quality of support & guidance provided.
BENEFITS
- Competitive salary, plus eligible for support team variable compensation plan
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development Budget
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
About the company
Faria Education Group powers over 10,000 schools and districts and 3 million students with a suite of 6 services: ManageBac, AtlasNext, Pamoja, OpenApply, SchoolsBuddy, and Curriculum Trak.
ManageBac is the leading online planning, assessment and reporting platform for IB World Schools, supporting over 140,000 educators in 130 countries for over 15 years. By providing schools with one unified system on a consistent, modern and mobile-ready interface, ManageBac offers a seamless & integrated experience for coordinators, teachers, students, and parents.
AtlasNext is a leading online planning, assessment and reporting platform for independent and international schools worldwide. By providing schools with one unified system on a consistent, modern and mobile-ready interface, AtlasNext offers a seamless & integrated experience for school leaders, teachers, students, and parents.
Pamoja is an education technology company based in Oxford, UK. We provide schools across the globe with flexible online learning solutions that address key educational challenges, from structured content through Pamoja Lesson Suite, to courses fully taught by our own teachers, Pamoja Online Courses.
OpenApply is a modern School Admissions Management System supporting every stage of the applicant journey from enquiry to enrolment. Our cloud-based interface works seamlessly across devices for both families and staff, streamlining the process and reducing stress. Today OpenApply supports over 500 schools in over 80 countries.
SchoolsBuddy is a comprehensive extra-curricular management system for staff, parents and students, featuring activities management, online payments, plus sign up, allocation and attendance for after-school activities. Trips, online consent, parents evenings, sports teams and bookings can all be managed through the SchoolsBuddy platform.
Curriculum Trak provides the leading curriculum management platform for K-12 faith-based schools. The unique Faith Learning Integration allows teachers to easily align key conceptual spiritual understandings with curriculum, lesson plans, and learning outcomes. Schools can also join a larger network of faith-based schools to collaborate around faith-based teaching content and resources. Founded in 2003, Curriculum Trak services are used by more than 850 schools and districts.
We are a globally distributed team with offices in Portland, Shanghai, Taipei, Hong Kong, UK, and Ukraine.
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