Product Support
Job description for Product Support at Tada
The Company
TADA (usetada.com) help businesses to improve sustainability by retaining their customer better. It is an end-to-end customer retention platform that brings together customer data and behavior from online and offline channels to launch and manage a revenue-centric retention program. Established in 2012, present in several countries in Southeast Asia. Our mission is to build a truly global product that helps businesses to double their profit per customer. TADA has successfully been trusted by and integrated with 400+ Global Companies across fast-growing industries.
The Role : Product Support
- Gather client's program requirement from project management team
- Create program for our client in backoffice dashboard
- Handle change request program from the clients
- Coordinate with internal team to fulfill client's program needs
- Test the program and ensure there is no mistake
This role requires:
- Graduated with bachelor degree from reputable local & overseas universities with Technology/Engineering/Business Background are preferred.
- GPA minimum of 3.5 out of 4.0
- Good Communication Skill
- Great attention to detail
- Familiar with Microsoft Office, Google docs and other relevant tools.
- Able to create an engaging and insightful report using PowerPoint & Excel.
- Leadership experience in leading projects within an organization is preferred.
What we offer:
- A high degree of autonomy and freedom of creativity in a welcoming environment
- Sabbatical program of 15 days blocked leaves every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
- We aim to create an entrepreneur out of our team, where we are committed to support learning and development aspirations within and outside of our organization
- A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser
Our Values
- Think and Act Like an Owner
- Deliver Beyond Expectation
- Be Helpful
- Embrace and Drive Change
- Pursue Learning and Growth
- Be Open, Honest, and Constructive
If you are up for the challenge, we hope you will join the team and take part in our journey to be the Most Impactful CRP in the region.
Must have skills
Job benefits
- Flexible work hours
- Remote work options
- Health and wellness benefits
- Medical coverage
About the company
TADA provides an end-to-end customer retention platform for businesses to accelerate growth, improve sustainability, and maximize Customer Lifetime Value. Additionally, We connect businesses with each other to collaborate within our network.
Office address
Mega Plaza 7th Floor, Jl. H. R. Rasuna Said, Karet, Kuningan,, South Jakarta, Jakarta 12920, IDSimilar jobs for you
