Performance Reporting Specialist

PT BSR INDONESIA

Rp5,161,769 - 5,300,000/Month

Computer & Software Data Analyst

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Microsoft Excel

Report Writing

Data Analysis

Job Benefits

Health Insurance

Work Insurance

THR

Perform Bonus

This job post is managed by

HRD PT BSR Indonesia

Premium Employer

Job description for Performance Reporting Specialist at PT BSR INDONESIA

Tanggung Jawab Utama:

Pengelolaan Data: Mengumpulkan dan mengintegrasikan data operasional dari berbagai sistem (CRM, WOMS, NMS) untuk memastikan proses kerja terpantau secara utuh.
Pembuatan Laporan & Dashboard: Merancang dashboard performa secara real-time (menggunakan Power BI, Tableau, atau Advanced Excel) serta menyusun laporan operasional rutin.
Analisis Performa (KPI): Memantau metrik utama jaringan FTTH, seperti tingkat keberhasilan pemasangan, waktu penyelesaian pesanan, dan kecepatan perbaikan gangguan (MTTR).
Analisis Akar Masalah (RCA): Menginvestigasi kendala di lapangan saat target (SLA) tidak tercapai dan memberikan rekomendasi solusi strategis kepada manajemen.
Evaluasi Vendor/Kontraktor: Menyusun laporan penilaian kinerja (scorecard) bulanan bagi mitra pihak ketiga sebagai dasar evaluasi kualitas dan kecepatan kerja mereka.

PT BSR INDONESIA

1001 - 5000 employees

PT. BSR Indonesia has been established since 2008 as a professional and trusted provider of human resources, securities administration bureau, contact center, and other services. We continue to grow and develop rapidly, directed, and ahead. In order to create quality employees in the housekeeping sector, PT. BSR Indonesia has established a housekeeping training center.

Office address

I News Tower, Lt 7, Jl. K.H. Wahid Hasyim No.36-38, RT.15/RW.7, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10340

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