Partner Success Manager
Job description for Partner Success Manager at Moovaz Innovation Pte Ltd
About us
Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our one-stop relocation e-platform and innovative solutions enable our hosts and vendors’ partners to liberate the consumers to move without fear and move with hope and anticipation of what’s to come.
Moovaz was founded in 2017 with a presence in Singapore, Hong Kong, and Australia. Since our launch, we have become the fastest-growing relocation platform in the region, helping over 12,000 families relocate globally across 200 cities. We have global ambitions and are up against international incumbents in a rapidly emerging field! With our emphasis on innovation and automation, we have devised revolutionary products to make international relocation easier, smarter and stress-free.
We are scaling fast and expanding into the US, UK, EU and India markets and are looking for passionate talent to be part of this exciting journey. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, come and join our tribe and be part of our growing Moovaz team!
Why Moovaz?
We are looking for innovative and creative thinkers and doers to shape and transform the future of Moovaz. We have global ambitions and are up against international incumbents in a rapidly emerging field. We are expanding our team and are looking for passionate talent to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the technology landscape, then come and be part of our growing Moovaz Family!
Position
The Partner Success Manager role focuses on managing a portfolio of our business partners (termed as HOSTS) to build lasting relationships and achieve KPIs. KPIs include raising revenue and profitability from Host partner’s involvement with our product.
You will be responsible to drive partner success in terms of leads and user activation from our partners. The success of the partnership is derived from how active the partners are in activating their leads and users with our product and the total quantity of leads and users using our product. This will in turn lead to higher revenue achieved on our platform product.
You will lead elements of business identification, partnership initiatives, account management, and strategy planning.
You will be reporting to the Head of Growth, Moovaz.
Responsibilities
- Manage a large portfolio of our business partners with a focus on activation and retention - building strong, trusting relationships and ensuring partner engagement and satisfaction
- Develop and implement strategic plans to manage, increase lead count and profitability of partner’s portfolio
- Liaise with partners for onboarding training, partner activity follow-ups, new product and feature updates, technical integrations, marketing programs, and partner commissions
- Identify bottlenecks and potential issues related to partner operations and partnership requirements, delivering solutions to these issues
- Evaluate strategic and partnership opportunities by maintaining excellent knowledge of the partner’s industry, business, offerings, and competitors.
- Perform a broad range of quantitative and qualitative analyses beneficial to the improvement of a partner’s performance with our product.
- Work across functions to tailor partner-specific needs (e.g. marketing, tech, and design teams)
- Work closely with the commercial and engineering team to identify partner’s business and technological gaps and come up with solutions to fill these gaps.
- Take the lead to work with peers in ensuring project requirements, deadlines, and schedules are met
Requirements
- At least 3 years of working experience, bonus if you have worked in a tech startup environment
- Excellent written and spoken English
- Numbers driven and go-getter
- Strong drive to continuously find solutions to solve daily or structural issues
- Able to communicate and collaborate with other team members within and cross departments
- Resourceful in finding various softwares to get work done better and faster
- Has experience in using CRM and various project management tool
- A self-starter and motivated individual with can’t-is-not-an-option attitude
- Able to multitask under pressure while maintaining high level of accuracy of the work
Must have skills
Job benefits
- Flexible work hours
- Health and wellness benefits
- Parental/family leave
- Medical coverage
- Team building events
- Others
About the company
Moovaz is revolutionising the logistics industry by enabling simple and efficient moving through smart technology. Founded by three entrepreneurs with an immense desire to promote a life well moved, Moovaz is an all-encompassing relocation service for the increasingly mobile citizen in the globalised world. Moovaz offers products that promise a seamless experience for the global community, making moving simple, first time, every time.
The logistics industry is one of the oldest industries in the world. Even though logistics powers the entire world today, it is also one that faces the biggest and deepest challenges when it comes to change. Moovaz wants to build a brand that stands out from the crowd — one that resonates with our core business of moving lives; that our customers could readily relate to and more importantly, one that depicts the modernity we want to instil into the industry.
Moovaz, which phonetically sounds like ‘move us’ and ‘movers’, was designed with double ‘O’s (resembling truck wheels) to increase our identifiability with the moving industry. From the onset, we are a global company (owing to the nature of international relocation) and we wanted to emphasise our promise to our customers that we will be responsible shippers, moving lives from from A to Z (wherever that may be) in the best possible way. This explains the ‘AZ’ in our name.
Armed with our brand identity and beliefs, we seek to redefine what global mobility stands for through our brand, communications, service excellence and technology.
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