Pandora Vietnam - CRM Executive
Job benefits
- Flexible work hours
- Free food and beverages
- Health and wellness benefits
- Parental/family leave
- Paid unlimited leave
- Medical coverage
- Personal development benefits
- Team building events
- Others
Must have skills
Job description for Pandora Vietnam - CRM Executive at Norbreeze Group
Objective of role:
- Playsthe main role of managing the business’s day-to-day consumer relations protocols, their refinement, CRM segmentation, onsite personalization, and product recommendation programs and platforms.
- Manages key vendor relationship and databases, in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications.
Detailed responsibilities/accountabilities:
• Leverage the customer database to deepen our understanding of the customer, to deliver actionable insights, segmentation opportunities and implement high-impact initiatives across the customer lifecycle that accelerate acquisition, retention, reactivation and drive revenue.
• Analyze and interpret campaign response, customer behaviors,segment performance to optimize conversion and retention through managing, handling and initiating all activities and schedules, trigger campaigns and nurture programs to drive customer acquisition, retention and engagement
• Manage loyalty initiatives, including the development, launch and on-going maintenance of a loyalty program to meet business goals.
• Support Consumer Engagement and Personalization in the day-to-day management of the program to ensure successful development, launch and ongoing CRM marketing operation
• Communicating effectively with target audiences and managing customer relationships;
• Run and communicate weekly reports for CRM and testing plans to improve program efficiency as in a higher ROI, higher CTR.
• Monitor and track performance of programs implemented.
• Works closely with the IT department & other related departments in an effort to better understand all CRM feeds and data flowing in and out of CRM program management tools.
• Other tasks which required by managers.
Requirements
- Bachelor’s Degree required 3-5 years of experience in marketing, CRM, loyalty or related fields
- Understand of Direct to Consumer environment (eCom/Retail), Marketing and CRM industry best practices.
Good to have attributes
- Takes initiative and being proactive
- Excellent planning and analytical skills
- Resourceful, fast and efficient and able to work independently
- Result oriented person, meticulous with an eye for details
- Effective time management & prioritization skills
- Good negotiation skills
About the company
Founded in 2004, NORBREEZE GROUP is an Asian watch and jewellery brand and retail specialist.
The founder established the company to brand, distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Backed by a dedicated team of more than 150 employees, Norbreeze Group excels in brand development as well as in Omnichannel retailing, distribution and wholesale network.
The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating and constantly evolving its success formulas.
NORBREEZE GROUP to combine the Asian and Danish business values and culture.
In addition, it has more than 40 direct operated stores and distributes to more than 200 stores throughout South East Asia. The group also distributes its range of brands to several airports and airlines within the region.
Office address
3rd Floor, W Building, 100 Nguyen Thi Minh Khai, Ward 6, District 3, Ho Chi Minh City, VietnamCompany gallery
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