Operations Senior Associate (Engagement and Quality)

Lalamove Indonesia

Company prefers not to disclose

Full-Time · On-site

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Skills

Analytical Skills

Project Management

Communication

This job post is managed by

Amallia ISPRIANDINA

Job description for Operations Senior Associate (Engagement and Quality) at Lalamove Indonesia

Lalamove is disrupting the logistics industry by connecting customers and mitras directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

We are looking for a Senior Operations Associate - Mitra Engagement & Quality, based in Jakarta. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open, and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!

THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Job Descriptions

Responsible to improve and maintain mitras' service quality
Monitor & analyze mitra quality issues periodically
Prepare preventive activity to ensure mitras will be responsible while processing the order
Find the solution to decrease lost & damaged goods cases
Setup follow up action when mitras violate the code of conduct
Create digital or online education - training material
Assess, develop, and refine the whole mitra quality journey

Requirements

At least 2 year experience from operations background, preferably from startup company.
Understand with Jakarta market
Ability to communicate in local languages are preferable
Join or have strong connection with mitras community in Jakarta
Ability to communicate, present and influence credibly and effectively at all levels of the organization
Ability to champion new processes from plan to close
Positive, passionate, proactive, self-initiative and attentive to details
Strong verbal and written communication skills with fluent proficiency in written and spoken English
Experience and familiar with spreadsheets, Microsoft Excel, and Power Point

Lalamove Indonesia

51 - 200 employees

Established in Hong Kong in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in 21 markets across Asia and Latin America connecting over 7 million customers with a pool of over 700,000 driver partners.

Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stores to large restaurants, retail chains and ecommerce businesses, Lalamove helps enterprises from a wide array of industries to scale and outsource their deliveries according to their needs. Companies no longer need to invest in running and maintaining in-house fleets thanks to our unique tech advantages that allow for same-day and advance bookings, and real-time tracking.

Office address

Mandiri InHealth Tower, 25th Floor Zone ABCDE, Jl. Prof. DR. Satrio Kav. E-IV No. 6, Kuningan, Karet Kuningan, Kecamatan Setiabudi, Jakarta Selatan, 12940

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