Job description for Operations Manager at PT Pioneer Wisata Nusantara
Location : Gili Meno, Lombok
Job Summary
The Operations Manager is the heart of Le Pirate's day-to-day operations. This role is responsible for leading alldepartments, maintaining exceptional guest experiences, upholding property and brand standards, managing the team, and ensuring the smooth, efficient, and profitable running of the hotel. As the most senior on-property manager, the Operations Manager acts as the Owner's representative in all operational matters and serves as the primary point of contact for guests, staff, and suppliers.
REQUIREMENTS
Minimum 3 years in a Hotel Operations Manager or similar senior management role. preferably in a boutique or resort property.
Strong leadership and people-development skills.
Strong communication and problem-solving skills.
Able to work flexible hours, including weekends and public holidays.
Highly organized, proactive, and able to work under deadlines.
Proficient in Property Management Systems (PMS), Microsoft Office, Google Workspace, and OTA platform management.
Demonstrated ability to manage budgets, control costs, and produce accurate financial reports.
KEY COMPETENCIES
Operational Excellence: Meticulous attention to detail and drive for consistent high standards.
Leadership & Empathy: Leads by example with fairness, clarity, and genuine care for the team.
Problem Solving: Calm under preassure, solutions-oriented approach to challenges.
Guest Obsession: Intrinsically motivated by creating memorable guest experiences
Communication: Clear, respectful, and proactive communicator at all levels.
Adaptability: Thrives in a dynamic, island-based, resource-constrained environment.
