Job description for Operations Leader (E-commerce) at Intrepid Vietnam
Responsibilities:
● Monitor inventory and work with internal teams on demand forecasting and replenishment planning
● Manage all operations related process documentation and enter POs, Dos etc in ERP (Netsuite)
● Develop and improve internal and external processes for our distributor business
● Manage fulfillment partners (3PL and ecommerce marketplaces), establish and monitor SLAs, escalate in case of performance issues and create enduring SOPs to improve performance
● Work closely with the BI, Finance and other related departments;
● Manage 3PL selection and performance assessment to continue to scale warehousing operations to reduce cost, improve the customer experience and deliver on overall business objectives;
● Notes:Intrepid does not own warehouses, you will work with our warehousing partners. Focus of the role is on managing the Operations side of a distributor / retail business and fulfillment / warehousing, not last mile delivery / logistics.Who we look for – the ideal profile:
● University degree
● Proficient in English
● At least 5 years of experience in a similar role.
● Strong interpersonal, relationship and communication, listening and negotiation skills
● Strong ecommerce knowledge and analytical skills
● Network with logistics provider, 3rd party and ecommerce platforms in Vietnam
● Commercial performance-driven mindset, flexible and collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
● Strong logical thinking and problem-solving skills at all times
● Good team player, positive attitude and eager to learn
What we offer:
● Competitive salary package, performance-based
● Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story.
● You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem.
● Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skill and leadership training).
● Annual leave for all Vietnamese holidays recognized by Vietnamese labor law and standardised 12 days personal annual leave.
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