Job Requirements
This job post is managed by
iswan
Last active 2 years ago
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Job description for Operations Associate at PolicyPal
About PolicyPal:
PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.
Description:
We are hiring an Operations Associate who is passionate to serve our customers and be empathetic to the issues they face. This role involves being quick on one’s feet, a problem solver and an independent thinker. He/she will respond to different challenging situations and how best to approach data retrieval from customers and insurers alike. His/her role will be essential in gathering customer feedback and improve the operational efficiencies of the company as a whole.
Specific Responsibilities:
● Provide users a seamless insurance experience from the moment they upload policies on our platform or send PolicyPal an inquiry
● Develop and standardize processes that enable PolicyPal to serve our customers more efficiently while thoroughly documenting issues and devising solutions to prevent them from happening again
● Provide thoughtful, strategic insights into unmet users’ needs and help ideate actions for product, marketing, and engineering leadership to implement
● Identify key operational metrics and work with Head of Operations to follow-up with users at every step
● Support Marketing in customer development, customer surveys, and beta testing groups
● To build a customer community of advocates that’ll participate in events and Case Studies
● Collaborate cross-functionally (strategy, marketing, policy) to ensure smooth business operations
● Be the customers' voice and update the product team about issues every week with your reporting
● Go the extra mile to engage and build amicable relationships with PolicyPal’s customers
Requirements:
- Fresh polytechnic graduate with a recognised local diploma qualification/Degree Holders are welcome to apply!
- Driven to be a problem solver and independent thinker
- A customer-centred mindset - motivated to solve problems for customers and the team