Job description for Operational Leader at Deanna Spa & Cafe
Operational Leader – Deanna Spa & Cafe
Role Overview
The Operational Leader ensures the daily operations of Deanna Spa & Cafe run smoothly. You will manage the overall flow, support the team, and deliver excellent customer service.
Key Responsibilities
- Daily Flow: Oversee the daily schedule and coordinate between the spa and cafe for a smooth guest experience.
- Reception & Guest Service: Supervise the front desk, welcome guests, and handle inquiries or complaints gracefully.
- Staff Relations: Support the team daily, coordinate tasks, and maintain a positive working environment.
- Problem Solving: Quickly and calmly resolve day-to-day operational issues as they arise.
