Your primary responsibilities include:
● Qualify inquiries coming inbound and outbound via multiple channels (i.e. hotline calls, Facebook Messenger, website, etc.);
● Perform a full sales cycle of IELTS courses: Consultation, book placement tests, close the deals and proceed payments;
● Be proactive in acquiring new customers through marketing campaigns, personal networks, customer referrals, and other online platforms;
● Track students’ progress in our online platforms and proactively approach students to upsell other functions of the courses
● Maintaining accurate database of the call records and presentation of the same on a timely basis;
● Consistently maintain and optimize communication with prospects;
● Student services: Communicate with parents and/or students to update study's progress and follow up throughout the course, coordinate with the academic team to handle any student's issues, answer any other questions or concerns from parents and/or students;
● Process re-enrollment: Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);
● Other tasks assigned by Direct Supervisor.
● Participate in weekly project meetings, team meetings and 1 on 1 check-in sessions;
● Coordinate with Product Team and Academic team to provide feedback and propose relevant suggestions to improve product and sales and customer service process;
● Participate in any recruitment events.
These are the minimum requirements. We can't accept you in this role unless you meet them all:
● College degree and above;
● Good English skills (for emails, meetings and conversation);
● Experience as a Telesales/ Call Center for any industries with online products;
● Excellent phone manners and communication skills;
● Knowledge of a full cycle of sales process;
● Great customer services mindset
● Willingness and proactivity to learn new things;
● Computer literacy (Gmail, Google Spreadsheet, Excel);
● Results-driven and willingness to work according to KPI;
● Ability to cope with rejection on a daily basis.
You’ll really stand out if you have…
These are additional qualifications or "nice to haves" that will help you stand out during the application process:
● Experience in Edtech/Education is a big plus;
● Knowledge about test prep (IELTS, TOEFL, SAT….)
● Familiar with working with systems;
● Belief in Education and interest in pursuing Sales/ Marketing/ Business Development career.
These are personal traits that we look for throughout your application and interview process:
● Passionate: We care about education and our long-term impact. You care about students
and take pride in their work
● Collaborative: We contribute to and find value in being part of a team. You enjoy working
on a team and can communicate effectively with others.
● Innovative: We have a growth mindset and are able to learn and adapt quickly. You can
solve problems on the fly and you like to try and learn new things.
● Performance based compensation;
● Company events: dinners, team lunches, etc.;
● Substantial opportunity and training for career development;
● Inclusive and welcoming onboarding experience: buddy program, initial training with direct