Mom Coordinator (Account Manager)
Jakarta, Indonesia
IDR 0/month
Marketing
Full-Time
1 - 3 years of experience
Posted 5 months agoUpdated 4 months ago
Job description
THE POSITION
What you will do
We are searching for someone who are proactive and passionate about company products (Cakap Kids) and the clients (Moms) you serve. In general, you will act as a point of contact for Moms, build long-lasting, mutually beneficial relationships with oury contacts, always striving to find the products which best fit the individual needs of Moms. You also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. Take a look at some points below to understand more about this role.
- Communicating with Moms to understand their needs and explain product value.
- Building relationships with Moms based on trust and respect.
- Collaborating with internal departments to facilitate Moms need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a Mom advocate with a focus on improving the buyer experience.
Requirements and specifications
In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:
- Bachelor’s degree in communications, or related field.
- More education or experience may be preferred.
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviors and industry trends.
- Extensive, accurate product knowledge.
What you will get
Besides remuneration and benefits, we also notice other factors that might interest you.
CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.
As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skills. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
Must have skills
About the company
THE COMPANY
What we stand for
We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.
Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.
We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.
To put it in a nutshell: learning (languages) without boundaries.
Our short story
Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.
Culture we are trying to engage in
We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,
- Learning process (and acknowledging one’s learning process) is essential in our team.
- We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.
- We appreciate not only great and fresh ideas but also how to turn them into real-world applications.
- Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.
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谢谢大家
xièxiè dàjiā!
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