Job Requirements
Skills
Job description for Marketing Intern (Customer Service) at Watson's Personal Care Stores Pte Ltd
The role of Marketing Intern (Customer Service) deals with customers on all matters inclusive of inquiries, resolution of complaints/feedback via various feedback channels.
- Provide quality customer service to customers via various channels that include but not limited to calls, online, live chat, walk-ins etc
- Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
- Listen, probe and question in order to clarify and understand customer needs.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow-up on outstanding cases and perform call back to customers if necessary.
- Assist on membership matters such as sending out of new cards, replacement cards, activation of cards.
- Assist on prize collections for contests.
- Work as a team and ensure that the customers service level is met.
- Minimum 1 month
- Able to commence work immediately and commit till mid October 2020
Personal Attributes
- Highly adaptable to a fast-paced and dynamic work environment
- Pleasant disposition and personality
- A team player
- Possess a sense of urgency
Competencies
- Proficiency in English; ability to converse in Mandarin will be an added advantage (to liaise with Mandarin speaking associates/customers)
- Customer-oriented with good interpersonal and communication skills
- Candidates with experience in customer service or contact centre will have an added advantage
- Candidates with a passion in customer service are welcome to apply