Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Learning Advisor (Customer Service/Account Management) at LingoAce
- Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
- Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
- Develop and follow up with the customers and maintain a strong relationship.
- Work towards achieving service excellence and meeting monthly KPI.
- Minimum 1 - 2 years of working experience in customer service, call center, telesales, and/or account management field.
- Excellent communication skills.
- Highly customer-centric in understanding and profiling customers’ needs.
- Able to work independently and as a team player.
- Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
- Resourceful and able to perform well under pressure.
- Experience working in an educational environment will be advantageous.
- Experienced candidates will be considered for a senior role.
- Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.
- Monthly attractive incentive scheme.
- Group health insurance coverage.
- Yearly Flexi-benefits claim.
- Yearly self-development benefits claim.
- Unlimited lessons offer to employee.
- Flexi work from home arrangement.
- 1 Year Contract term, possible conversion to Full-Time employee.