Job description for IT Support at PT Global Jet Ecommerce
Job Requirement :
- Candidate must possess at least a Bachelor's Degree in Information Technology, Information System, or Computer Science.
- Preferably have working experience at least 1 years in the related field.
- Good communication skills is a must.
- Knowledge of how ERP, OMS, WMS, and CRM system works.
- Willing to learn a new ERP, OMS, WMS, and CRM system.
- Ability to analyze and troubleshoot software and hardware problems.
- Good knowledge of API, Database and Web-Apps is a plus.
- Proficient in written and verbal communication in English or Mandarin is a plus.
Role & Responsibility
- Setup, configure, and migrate ERP system on client site.
- Study existing ERP system to maximize product strengths and weaknesses.
- Conduct a technical training about our product to clients.
- Provide technical support and issue resolution, including via chat, e-mail, phone call, or direct to client site.
- Ensure IT support requests are resolved or escalated in a timely manner
- Ensure IT Documentation is kept current and accurate.
- Collaborate and work closely to sales and marketing team.
- Create video tutorial material and Webinar.
- Conduct software testing and analysis.
Must have skills
Nice to have skills
About the company
We are the one-stop-solution for your e-commerce business development. We act not only as brands' sales drive engine, but also as their marketing propaganda frontier. Our services includes Store Operation, Digital Marketing, Creative Design, Photo and Video, Customer Relation Management, Omnichannel system and Fulfillment.
We have now based in few of the fastest growing e-commerce countries being Indonesia, Vietnam, Thailand, Philippines, China and Malaysia.
Office address
Jl. Pluit Selatan Raya. Landmark Pluit Tower B2, 7th Floor, Pluit, Penjaringan, Jakarta UtaraCompany gallery
