Job description for IT Support Engineer at ML Systems Integrator Pte Ltd
ML Systems Integrator Pte Ltd is a dynamic and growing IT solutions provider based in Toa Payoh, Central, Singapore. We specialize in delivering innovative system integration and technical support services to businesses across the region. As we continue to expand our operations, we are seeking a dedicated and enthusiastic IT Support Engineer to join our team. This role offers an excellent opportunity for professionals who are passionate about technology and customer service, and who want to contribute to a forward-thinking company that values growth, collaboration, and excellence.
The IT Support Engineer will be responsible for providing first-line technical support to internal and external clients, ensuring smooth and uninterrupted IT operations. Key responsibilities include responding to help desk tickets, troubleshooting hardware and software issues, performing network diagnostics, and offering remote support when needed. The role also involves maintaining and updating IT systems, assisting with hardware installations, and collaborating with other IT team members to resolve complex technical problems. Strong communication skills and a customer-focused approach are essential for success in this position.
Candidates hold an Diploma or equivalent qualification and have between 1 and above of relevant experience in IT support or a related field. Proficiency in using ticketing systems, as well as experience in help desk operations, customer service, and technical support, is required. Familiarity with network troubleshooting, hardware maintenance, and remote support tools will be advantageous. We welcome individuals who demonstrate teamwork, problem-solving abilities, and a commitment to continuous learning. If you are driven, detail-oriented, and eager to grow within a supportive work environment, we encourage you to apply.
