IT Helpdesk

PT Mitra Mandiri Informatika

Rp5,700,000 - 6,500,000/Month

Computer & Software IT Support

Full-Time · On-site

Minimum Associate Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

Skills

Ticketing System

Hardware Maintenance

Technical Support

Help Desk

IT Support

Network Troubleshooting

Remote Support

Customer Service

Job Benefits

Flexible Hours

Career Path

Meal Allowance

Training/Certification

THR

Work Insurance

Health Insurance

Laptop Provided

This job post is managed by

Mitra Mandiri Informatika

Job description for IT Helpdesk at PT Mitra Mandiri Informatika

What we're looking for:

Minimum Vocational High School (SMK) graduate in Software Engineering, Network Engineering, Computer Science, or a related field.
Required skills: communication, database querying, Python/Bash scripting, hardware and software troubleshooting, Windows/Linux system operations, and networking fundamentals.
Strong analytical and problem-solving skills.

What will you do:

Handle customer complaints.
Understand business flows, database tables, and user manuals.
Complete tasks within the agreed SLA.
Analyze and troubleshoot issues.
Validate reported complaints.
Prepare project and system support documentation.
Monitor and support clients.
Communicate effectively with stakeholders.

This position requires working in shifts:

Shift 1: 07:00 AM – 03:00 PM

Shift 2: 03:00 PM – 10:00 PM

Shift 3: 10:00 PM – 07:00 AM

PT Mitra Mandiri Informatika

Computer Software

The Legacy of Mitra Mandiri Informatika (MMI) began in 1992 as a software development Company. Having started in the Telecommunication Industry, MMI achieved significant success in the area after just a few short years. The company further spread its solutions to the public Sector, Utilities and other Industry. MMI’s continued success is apparent when in 1996, MMI was appointed as an IBM Business Partner in Indonesia, and received an achievement award just a year later. MMI is an IBM Premier Business Partner from 2007 until today.

Today MMI does not only provides Software and Hardware Infrastructure to the clients, MMI also delivers total IT Solutions, including Supply Chain Management (SCM), E-Government (ERP), Consulting Services, and Managed-services.

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